Wednesday, March 24, 2010

Frequently Asked Questions - Deposits & Payments

Is a deposit required?
Yes, a $100 deposit is required at the time of registration. Your deposit is the ONLY way to guarantee your spot. Even if you are registering a year in advance, your deposit is necessary to hold your spot.

Is my deposit refundable? Deposits are non-refundable. If you are unable to attend you may transfer your spot to another person and they can reimburse you for the deposit amount. Or, if we are able to fill 100% of the spots for that event, you will receive a credit for your deposit which you can apply towards a future event. We do our best to fill every spot, however we offer no guarantees that this is possible.

Why do you need deposits so far in advance? The Ultimate Retreats are in big demand and spaces are very limited. Waiting lists are long. If you are serious about attending an event then a small deposit is not a big deal.

In the past we have experienced people putting their name on the list for multiple events, and then dropping out of circulation. It takes time to track people down and get them to commit to a date and get their payments in on time. $100 is enough of a reminder for most people.

Also, we have had experiences with people dropping out at the last minute, which in turn doesn't give us enough time to fill the spots, nor does it give people on the waiting list adequate notice. Waiting list people will take their names off the list or make other plans, only to be disappointed when they find out that they could have gone afterall. We would like to make as many scrappers happy as possible!

We are everyday scrappers just like you, and this is a hobby that has become a part-time business venture. What began as a favour for friends has grown so much bigger. In order to make every event succesful we must treat it like the business that it has become. And that means putting a hefty deposit down for the facility in advance. Your deposits ensure that our deposit is in full and on time.

If you have any other questions about payment and deposits, please email us at ultimatescrapbook@gmail.com and put "payment questions" in the subject line.

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